FAQs
We’ve created this FAQ page as a friendly resource to address your most pressing inquiries. Here, you’ll find clear, straightforward answers to common questions about our services, trade regulations, logistics, and more. Our goal is to empower you with the knowledge you need to succeed in your trade endeavors.
If you don’t see your question answered here, don’t hesitate to reach out! We’re always here to help you navigate the complexities of trade with confidence and ease. Let’s embark on this journey together!
FAQs
Ask us anything
Have any questions? We're here to assist you.
How long will my shipment take?
Air shipments may take 2 weeks, while sea freight could take 4-8 weeks. We work to ensure that all shipments are processed as quickly as possible, and we’ll provide you with tracking and regular updates throughout the process.
What is the method of shipment?
The primary methods of shipping are air freight and sea freight.
How much does shipping cost?
Shipping cost is typically calculated based on the weight of the goods for air shipments, for sea freight the cost is usually based on the volume in cubic meters(CBM). Contact us to get the current cost.
What are the benefits of working with a trade agency?
Working with a trade agency provides access to a wealth of industry expertise and a global network of contacts. We help clients reduce risk, ensure compliance with regulations, find cost effective suppliers and expand into new markets with confidence. Our team also provides ongoing support throughout the trading process, from initial research to final delivery.
Can your agency help with logistics and shipping?
Yes, we provide logistics support to ensure that your products are delivered on time and in good condition. Our logistics services include warehousing and distribution, we ensure that we offer the best shipping solutions whether by air or sea.
What industries do you specialize in?
We work across various industries that include: Consumer goods, electronics, textiles and apparel, industrial machinery and automotive parts. Our team has deep knowledge of each sector’s specific trade requirements and challenges, ensuring that we provide expert guidance tailored to your needs.
What happens if my package is damaged?
If your package arrives damaged, please take clear photos of the damage and the packaging. Notify us immediately with your order details and photos, and we will assist in resolving the issue. Depending on the circumstances, we’ll help arrange a replacement or refund.
How can I track my order?
Here’s where it gets interesting! We have a mobile app where you can track the shipment, check your invoices and keep track of your payments. Click the link below to download the application
What services does your trade agency provide?
We offer a comprehensive range of services to facilitate international trade. These include customs clearing, cargo shipping, cargo forwarding and product sourcing.
Can you help with customs clearance?
Yes, we provide customs clearance support, ensuring that all documentation is complete and that your shipments comply with the customs regulations of the importing country. We also help mitigate potential delays by assisting with tariff classification, duty calculations and regulatory compliance.
How can I find reliable suppliers for my items?
Our trade agency offers product sourcing services where we provide specialized assistance in finding, evaluating and acquiring products on behalf of clients. These services can help streamline the supply chain, ensure quality product acquisition.
How do I get started with your trade agency’s services?
Getting started is easy. Simply contact us through our website or call our office to schedule a consultation. Our team will assess your needs and guide you through the services and support that will best suit your trade goals. We are here to assist you at every stage of your journey.
What happens if my package goes missing?
If your package goes missing, first check the tracking information. If it’s still lost, contact the shipping carrier to report the issue. Then, notify us with your order and tracking details. We’ll assist in investigating, and if the package cannot be found, we’ll help you file a claim for a refund or replacement, depending on the situation.
Contact Us. It’s Easy.
Limu Trade Agency extends its expertise to assist customers in Malawi, Africa, with importing their products.
Call Today
+265-887-369-105
Monday To Friday
7:30 AM - 5PM
Gomani Street
Area 18a, Lilongwe